We offer a range of delivery services so you can choose the one that works best for you. Dispatch times:. Delivery options include:. Delivery times begin once your order has been dispatched, and vary based on the service selected and your location. Y
You’ll receive an order confirmation email within a few minutes of completing your checkout. This confirms we’ve received your order and includes:. Once your order has been dispatched, we’ll send a second email confirming that it’s on the way. This e
If your order hasn’t arrived within the expected delivery window, don’t worry — we’re here to help. First, check your tracking:. You’ll find a tracking link in your dispatch confirmation email. Use this to:. Still not resolved?. If:. Please email inf
If you’re not completely satisfied with your order, you can return or exchange it within 30 days of purchase. To start a return:. Go to leki.co.uk/returns. Complete the online returns request form. Returns must be:. Please note:. Returns outside the
We accept a range of secure payment options on leki.co.uk, including:. All payments are processed securely via Adyen, a leading global payment platform that ensures your card and personal information are encrypted and protected. Please note:. We do n
Yes. We take your online security seriously. Our website uses SSL (Secure Socket Layer) encryption, which protects your personal and payment information. When you reach the payment stage, look for the padlock icon in your browser — this means your co
We’re here to help with any questions about your order, delivery, spare parts, or LEKI products. Email us at: [email protected]. To help us assist you faster, please include (if applicable):. We aim to reply within 1 working day, Monday to Friday. Retu
LEKI products are built to last and come with a lifetime warranty against material and manufacturing defects. We also offer a 10-year spare parts guarantee for most models. If your product has developed a fault under normal use:. To request a warrant
If your LEKI product was purchased from a retailer (not directly from leki.co.uk), your first step should be to contact the store where you bought it. They are responsible for handling returns, exchanges, or warranty claims. If the retailer is unable
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We're really sorry if something wasn’t quite right with your order. We're here to put it right quickly and with as little hassle as possible. Please email us at [email protected] with the following:. Once we receive your email, our customer service tea
All options are displayed at the checkout. Shipping charges are dependent upon type of delivery service and location. Once you have selected your purchases, delivery charges are automatically calculated and displayed on the checkout page before any p
All of your credit card details are strictly private and confidential. We acknowledge that we're bound by the General Data Protection Regulation and that we won't disclose these details to any third party. As a matter of good practice, we don't share