Leki | Trekking and Nordic Walking Poles
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ORDER FAQ'S

What is Leki's refunds and returns policy?

If you are not satisfied with your order, please visit www.leki.co.uk/returns and complete the online returns request form. You can get a full refund or exchange an item, for any reason, within 30 days of the original purchase (time limit exceptions

What do I do if I receive a faulty or damaged item?

In the unlikely event that the item is sub standard or we have sent you the wrong product please email [email protected] your order number, your name and address, details of the product, reason for return and if you require a refund or a replacement. W

How do I contact your customer services?

To track, get an update on the status or edit an order please email [email protected]. Leki ReturnsASI LtdYard RoadBlairgowriePH10 6NW

What payment methods do Leki accept?

We can only supply goods that are ordered through the leki.co.uk website. All payments including all shipping, handling and packing fees must be made by either credit or debit card. Leki cannot accept any other form of payment such as cheques, postal

Is it safe to use my credit / debit card online at Leki?

To help ensure that your shopping experience is safe, simple and secure, Leki.co.uk uses the industry standard Secure Socket Layer (SSL) technology. This encrypts and protects the critically sensitive details you send us over the internet including y

How will I know you received my order?

We'll send you a confirmation email acknowledging receipt of your order. If you do not receive this, please contact us. Delivery times apply from the time your order is dispatched. You will receive an email once your order has been dispatched.

How quickly will my order arrive?

All UK orders placed before 10am, where next day delivery has been selected, are dispatched on the same day, but this can vary during our busiest periods, especially on Mondays, when we go into sale or when the office has been closed for a period of

My order has not arrived what should I do?

If you have received a tracking number please use the tracking number on the relevant company website and see if you need to provide the carrier with additional information or rearrange delivery. If that still doesn't help or you haven't received you

How much do you charge for shipping?

All options are displayed at the checkout. Shipping charges are dependent upon type of delivery service and location. Once you have selected your purchases, delivery charges are automatically calculated and displayed on the checkout page before any p

Is my personal information kept private?

All of your credit card details are strictly private and confidential. We acknowledge that we're bound by the General Data Protection Regulation and that we won't disclose these details to any third party. As a matter of good practice, we don't share

How do I convert GBP Sterling into another currency?

All currency conversions can be performed free of charge here at XE

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