If your order hasn’t arrived within the expected delivery window, don’t worry — we’re here to help.

First, check your tracking:

You’ll find a tracking link in your dispatch confirmation email. Use this to:

• View the latest status from your selected carrier
• Rearrange delivery or provide additional delivery instructions if needed

Still not resolved?

If:

• Your tracking hasn’t updated in several days
• The carrier says the parcel was delivered, but you haven’t received it
• It’s been more than 5 working days since dispatch (UK orders)

Please email [email protected] with:

• Your order number
• A brief explanation of the issue

We’ll contact the courier on your behalf and work to resolve the situation as quickly as possible.

Very occasionally, parcels may be delayed or lost in transit — if this happens, we’ll keep you updated and ensure a suitable resolution.