LEKI products are built to last and come with a lifetime warranty against material and manufacturing defects. We also offer a 10-year spare parts guarantee for most models.

If your product has developed a fault under normal use and you purchased it from www.leki.co.uk:

To request a warranty repair:

1. Email [email protected]
2. Include:
   • Your order number or proof of purchase
   • Photos of the fault
   • A short description of what happened

Our team will assess the issue and let you know the next steps.

Important notes:

• The warranty covers defects in materials or workmanship — not wear and tear, accidental damage, or misuse.
• If your pole is outside warranty but repairable, we’ll let you know your options (such as replacement sections or parts).
• If your LEKI product was purchased from a retailer (not directly from leki.co.uk), your first step should be to contact the store where you bought it. They are responsible for handling returns, exchanges, or warranty claims. 

We’re always here to help — just reach out and we’ll guide you through.