If your LEKI product was purchased from a retailer (not directly from leki.co.uk), your first step should be to contact the store where you bought it. They are responsible for handling returns, exchanges, or warranty claims.

If the retailer is unable to help — or no longer exists — we’re happy to assist where possible.

To request help:

1.     Email [email protected]

2.     Include:

o   A copy of your purchase receipt

o   Photos showing the issue

o   A brief description of the fault

We’ll check whether your item is covered under warranty or can be repaired using spare parts. If it qualifies, we’ll guide you through the next steps.