We're really sorry if something wasn’t quite right with your order. We're here to put it right quickly and with as little hassle as possible.

Please email us at [email protected] with the following:

• Your name and order number
• A brief description of the issue
• Clear photos showing the fault or damage
• Whether you’d prefer a replacement or a refund

Once we receive your email, our customer service team will respond with the next steps.

If the item is confirmed faulty or incorrect:

• We’ll arrange a free return or replacement
• You won’t need to cover any return shipping costs
• Refunds are processed back to your original payment method within 5–7 working days after return

Please note: If your item was purchased from another retailer, you’ll need to contact them directly for support.